Hartshill Care Home

Hartshill Care Home is a nursing home in Stoke-on-Trent providing care and accommodation for older people, including those with additional diagnoses or impairments. It is registered for up to 67 people, with 51 living there at the time of the assessment. The CQC rated the home as Requires Improvement overall, finding a breach of regulations relating to governance, with checks and audits failing to detect safety issues in the environment, fire safety and infection control.

Inspectors found leadership had recently changed, causing instability, though the newly appointed manager was proactive and responsive to concerns raised. Staff understood safeguarding well, and medicines were managed safely. People said they felt safe and satisfied with staff, though some raised concerns about staff availability and how minor issues were handled.