England

Harmonia VillageKent

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementNursing

Harmonia Village

42 Randolph Road, Dover, CT17 0FZ

Care Type

Nursing Care

Assessment date

20 January 2025

Provider

Harmonia Care Village Limited

Beds

36 beds

How this home compares nearby

Of 10 care homes for older people within 5 miles, 7 are rated higher by CQC, 3 are the same and none are lower.

2 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 25 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementJul 2025

First inspected by CQC in 2025, rated Requires Improvement.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Harmonia Care Village Limited runs in England.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Harmonia Village

Harmonia Village is a 36-bed nursing care home located on Randolph Road in Dover, Kent. It is operated by Harmonia Care Village Limited and provides care for older people, younger adults, and those with dementia, physical disabilities, and sensory impairments.

The home was last inspected by the CQC on 31 July 2025, when it was rated as Requires Improvement. This rating indicates that while the home meets regulatory requirements, there are areas identified for development to enhance the quality of care and support provided.

The facility's focus on multiple care needs, including dementia and sensory impairments, suggests it offers specialist support alongside general nursing care. As a medium-sized home with 36 beds, it may provide a smaller, more intimate setting compared to larger facilities in the area.

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 36 places — this is not a vacancy count
Registration checked: Registered · CT17 0FZ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 31 July 2025. Assessment date recorded: 20 January 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 31 July 2025. References to “we” mean CQC. It describes findings at that time.

Date of inspection: This inspection took place on 18 and 20 February 2025. We found 3 breaches of the regulations in relation to safe care and treatment, cleanliness and good governance. This was the services first inspection and was unannounced.
Harmonia Village provides support to older people many of whom live with dementia. The service is provided across six houses which are arranged on a ‘street’. There is also a main building, the hub, which includes a lounge area and dining area as well as toilet facilities. People spent time in the hub undertaking activities or eating meals.
There were some areas where the service needed to make improvements. For example, ensuring lessons from incidents were shared with all staff and care plans included a sufficient level of detail. Prior to the inspection there were some areas where more staffing was needed. However, this concern was addressed during the inspection. We identified some areas where cleanliness could have been improved.
There were systems in place to provide governance. However, these systems had not always led to the improvements needed and would benefit from review in some areas. The model of care provided was aimed at increasing independence. However, there were times when more flexibility had been needed to support people’s needs.
People were supported to receive their medicine on time. However, there were some areas where medicine management needed to be improved. These concerns were addressed during the inspection.
People were protected from the risk of abuse. The environment was managed safely to ensure risks such as fire safety were managed. People were supported to move into the service safely.
The service worked in partnership with other services to improve outcomes for people. The registered manager was accessible to staff and people. Where people raised concerns, action had been taken, and people and staff were listened to.
We have asked the provider for an action plan in response to the concerns found at this inspection.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Harmonia Village's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Harmonia Village, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Harmonia Village, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Harmonia Village's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees