Hansa Lodge

This relatively new service, operating for twelve months, is housed in a clean, spacious property where people feel safe and at home. One resident described it as "one of the best places I've been, so homely, so beautiful." The service has navigated initial challenges including staff turnover as management embedded new systems, and recently transitioned to a new registered manager with minimal disruption to operations.

The service maintains robust safeguarding systems with staff trained to recognise abuse and respond appropriately. Recruitment procedures are rigorous to ensure suitable employees, and sufficient staffing levels are maintained. Online risk assessments and care plans monitor people's safety and promote their wellbeing, while incident recording systems enable the service to learn from experience. The provider conducts detailed needs assessments before admission to ensure they can effectively meet individual requirements.