Hallmark Lakeview Luxury Care Home

Lightwater Road, Lightwater, Surrey, GU18 5XQ

01276480430

Care Type

Residential Care

Inspection date

10 July 2019

Provider

Hallmark Care Homes (Lightwater) Ltd

Beds

62 beds

About Hallmark Lakeview Luxury Care Home

Hallmark Lakeview Luxury Care Home is a residential care home in Surrey, providing care for older people, including a dedicated unit for those living with dementia. Details of the most recent CQC inspection are set out below.

Lakeview accommodates up to 62 older people across three floors, with Robin unit dedicated to those living with dementia. The home offers well-maintained gardens and facilities including a café, cinema and therapy room. At inspection, 49 people were living at the home, with three receiving respite care.

People received high quality care from consistent staff who knew their individual needs well. Managers and staff worked collaboratively with other professionals to achieve positive outcomes for people in areas including mobility.

Source: CQC inspection report, 31 July 2019

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 62 places — this is not a vacancy count
Registration checked: Registered · GU18 5XQ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 31 July 2019. Latest inspection date recorded: 10 July 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Hallmark Lakeview Luxury Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hallmark Lakeview Luxury Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hallmark Lakeview Luxury Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hallmark Lakeview Luxury Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees