Elmfield House

Church Lane, Bisley, Woking, Surrey, GU24 9ED

01483489522

Care Type

Residential Care

Inspection date

24 January 2019

Provider

Elmfield Residential Home Limited

Beds

18 beds

About Elmfield House

Elmfield House is a residential care home in Surrey, providing personal care for older adults, including those living with dementia. The findings below set out the CQC's most recent assessment of the service.

Elmfield House provides personal care to 17 people aged 65 and over, many of whom have physical and mental health conditions, including dementia. Residents and relatives described the home as safe, comfortable and homely, with people actively involved in decisions about their care. Staff demonstrated good knowledge of residents' needs and backgrounds, with care plans in place to manage risks and promote wellbeing.

The service maintains effective partnerships with healthcare professionals and manages medicines safely.

Residents praised the quality of food and the range of activities and events available. Staff receive appropriate training and feel well-supported in their roles, with positive feedback about the home's leadership from residents, relatives and employees. The team is caring and attentive to what matters to individuals.

The service has robust systems for learning from incidents and complaints, and regularly involves residents, families and stakeholders in improving the service.

Source: CQC inspection report, 3 April 2019

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 18 places — this is not a vacancy count
Registration checked: Registered · GU24 9ED

Registered care categories

Caring for adults over 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 3 April 2019. Latest inspection date recorded: 24 January 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Elmfield House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Elmfield House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Elmfield House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Elmfield House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees