Grosvenor House

The following is CQC's published account of its assessment, published 2 March 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment 12 January 2026 to 16 February 2026. Grosvenor House provides personal care and support for up to 33 older people, some of whom were living with dementia. At the time of our inspection there were 19 people living at the home. This assessment was prompted by the length of time since our last inspection.

People were supported by staff who were kind and compassionate. Staff knew people well and ensured they had choices in their care and day to day lives. They were encouraged to maintain relationships with family and friends. A range of activities were available throughout the day, and people were encouraged and supported to maintain their own interests and hobbies.

The home was clean and tidy throughout. Environmental risks were identified and mitigated. People were protected from the risk of abuse, harm or discrimination. People’s medicines were managed safely. Staff had been recruited safely and received ongoing training and support. Staff ensured people received support from appropriate health and social care professionals when they needed it. Staff protected people’s privacy and dignity and helped maintain their independence. Staff wellbeing was supported and there was a positive culture at the service. The registered manager had a good oversight of the service. They were responsive to feedback committed to learning, improving and developing the service for the benefit of the people who lived there.