Grey Gables

The following is CQC's published account of its assessment, published 28 August 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 18 June to 22 July 2024 This was the first inspection for this newly rated service. We assessed all quality statements under the five key questions of Safe, Effective, Caring, Responsive and Well Led as good. We found the service provided high quality person-centred care which met people’s individual needs. People were supported to live fulfilling lives and staff supported people to partake in meaningful activity. Staff were seen to be kind and considerate to people using this service. Records relating to people’s care and support were detailed and person centred. Staff recruitment processes were robust, and staff had received training relevant to their role. Records relating to the management of this service were detailed and consideration had gone into the analysis of accidents and incidents to help reduce future risks to people. People were safeguarded from the risk of abuse and the environment had been adapted to meet people’s specific needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.