Gowlands

Gowlands is a residential home offering short stay respite care for up to 9 people with a learning disability and autistic people. The CQC rated the service Good overall, finding staff kind, consistent and knowledgeable about people's needs, with good teamwork and effective medicines management. However, inspectors found risk assessments and incident monitoring were not always robust, and staff recruitment and training checks were not consistently reviewed.

Leaders were visible and supportive, and were still embedding governance improvements after staffing changes, responding promptly to feedback given during the assessment. Relatives described staff as caring and reliable, though some gave mixed feedback about communication and the availability of meaningful activities for people staying at the home.