Glenmoor House Care Home

The following is CQC's published account of its assessment, published 28 November 2024. References to “we” mean CQC. It describes findings at that time.

Glenmoor House Care Home is a care home providing accommodation, nursing, and personal care for up to 59 people. People in care homes receive accommodation and nursing or personal care as a single package under a contractual agreement. This assessment was carried out by a team including an Expert by Experience, who has personal experience of using or caring for someone who uses this type of care service. The assessment started on 18 September 2024 and ended on 14 October 2024. We visited the service on 25, 26 September 2024 and 3 October 2024. We assessed 15 quality statements across Safe, Effective and Well-led key questions. At the time of the assessment there were 46 people in residence. This assessment was prompted in part due to concerns raised about the quality of care people received, medicines management, staffing and the management of the service. We found no evidence to support these concerns and the overall rating for the service has remained ‘good’. We spoke with people in residence and their visitors, health care professionals, staff, the manager and the provider. We observed how people were being supported and reviewed records for people’s care, staff, and management records. People’s needs were assessed, managed and kept under review. People received their medicines as prescribed by trained and competent staff. Care plans were personalised and contained up to date guidance for staff to follow. Staff were recruited safely, trained and competent to meet people’s needs. There were enough staff to meet people’s needs and protect them from abuse. Agency staff were used regularly whilst staff recruitment was ongoing. Further supervision was needed to oversee agency staff. There was a positive culture within the home, empowering people and staff to speak up without fear. Governance systems were used effectively to monitor care, identify and address areas for improvement. Management acted on concerns and lessons learnt were shared with the staff team.