Felstead Street

41 Felstead Street, Hackney, London, E9 5LG

02085259655

Care Type

Residential Care

Inspection date

31 March 2021

Provider

Look Ahead Care and Support Limited

Beds

24 beds

About Felstead Street

Felstead Street is a residential care home in Hackney supporting people with mental health needs. Further details from the Care Quality Commission's most recent inspection are set out below.

Felstead Street provides residential care for up to 24 people with mental health needs, with 21 residents at the time of inspection. The home maintains clean, well-kept premises with appropriate infection control measures in place, including hand sanitiser and personal protective equipment available at the entrance. Staff have received regular training on infection control procedures, and the provider follows government guidance on COVID-19 testing for residents, visitors, and staff.

The home actively supports residents in maintaining contact with family and friends through phone calls and video messaging, ensuring social connections are preserved during restrictions.

Source: CQC inspection report, 15 April 2021

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 24 places — this is not a vacancy count
Registration checked: Registered · E9 5LG

Registered care categories

Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 28 February 2018. Latest inspection date recorded: 31 March 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Felstead Street's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Felstead Street, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Felstead Street, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Felstead Street's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees