Felstead Street

Felstead Street provides residential care for up to 24 people with mental health needs, with 21 residents at the time of inspection. The home maintains clean, well-kept premises with appropriate infection control measures in place, including hand sanitiser and personal protective equipment available at the entrance. Staff have received regular training on infection control procedures, and the provider follows government guidance on COVID-19 testing for residents, visitors, and staff.

The home actively supports residents in maintaining contact with family and friends through phone calls and video messaging, ensuring social connections are preserved during restrictions.