Clarence Road

134-138 Clarence Road, Hackney, London, E5 8DY

02089852005

Care Type

Residential Care

Inspection date

28 March 2023

Provider

Look Ahead Care and Support Limited

Beds

15 beds

About Clarence Road

Clarence Road is a residential care home in Hackney, offering a familiar and community-rooted setting for adults who need dedicated support. The team here understands how much it means to find a place where loved ones feel genuinely looked after, and that commitment to personal care sits at the heart of everything they do. For families exploring options in east London, Clarence Road represents a local choice worth getting to know.

Clarence Road provides 24-hour support and personal care for up to 15 adults with mental health needs across three floors, each accessible by lift. At inspection, all 15 available places were occupied.

Significant concerns were identified regarding infection control and health and safety. The home had a strong smell related to insufficient cleaning in areas where urine was present, putting people at risk of acquiring infections. Staff and external contractors were not consistently using personal protective equipment in kitchen areas, and PPE was being disposed of incorrectly, creating additional health and safety risks within the service.

Source: CQC inspection report, 1 July 2023

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 15 places — this is not a vacancy count
Registration checked: Registered · E5 8DY

Registered care categories

Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 1 July 2023. Latest inspection date recorded: 28 March 2023.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 22 January 2020: Good
ResponsivePublished 22 January 2020: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Clarence Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Clarence Road, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Clarence Road, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Clarence Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees