Evergreen Manor Care Home

The following is CQC's published account of its assessment, published 3 September 2025. References to “we” mean CQC. It describes findings at that time.

Date of inspection 12 August to 14 August 2025.

Evergreen Manor is a residential care home providing personal and nursing care for up to 35 people. The service provides support to older and younger adults some of whom are living with dementia. At the time of our inspection 31 people were living at the home.

The last rating for this service was good (report published 09 August 2023). This inspection was prompted due to concerns received in relation to the quality of care and culture of the service. We found no evidence during this inspection that people were at risk of harm from these concerns.

Quality and monitoring systems were in place to monitor the safety and quality of the service. However, effective managerial oversight needed to be consistently maintained to ensure staff followed control measures in place to mitigate identified risks. For example, staff wearing jewellery while on shift.

Risks associated with people’s care were assessed and staff understood their responsibilities to keep people safe. Staff supported people in the least restrictive way possible and in their best interests. The staff worked in partnership with other professionals to achieve good outcomes for people. Staff were recruited safely, and medicines were administered as prescribed, by staff trained in medicines management. Staff felt valued and supported by the management team and enjoyed working for the provider.