Esher Manor Care Home

42 Copsem Lane, Esher, Surrey, KT10 9HJ

01327410000

Care Type

Residential Care

Inspection date

31 January 2023

Provider

Willow Tower Opco 1 Limited & Willowbrook Healthcare Limited

Beds

88 beds

About Esher Manor Care Home

Esher Manor Care Home is a residential care home in Surrey, providing accommodation and personal care for older people. Details of the most recent CQC inspection are set out below.

Signature at Esher provides accommodation and personal care for up to 88 older people, with 53 residents at the time of inspection. Some people living there were managing dementia. Residents felt safe because staff knew their needs well and understood how to manage associated risks.

Staff were knowledgeable about their responsibilities in protecting people from abuse and harm, and the service had implemented infection control measures aligned with national guidance during the COVID-19 pandemic.

Care plans reflected each person's assessed needs and preferences. Staff were safely recruited and received induction, training and supervision to develop their skills. The service supported residents to make choices about their lives and enabled them to have maximum control while ensuring practices were in their best interests.

Both people and relatives were consistently positive about staff and the quality of support provided.

Source: CQC inspection report, 26 April 2023

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 88 places — this is not a vacancy count
Registration checked: Registered · KT10 9HJ

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 26 April 2023. Latest inspection date recorded: 31 January 2023.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Esher Manor Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Esher Manor Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Esher Manor Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Esher Manor Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees