England

Ellerslie CourtSefton

Illustrative image. Photographs of this home have not yet been added.

Rated:InadequateResidential

Ellerslie Court

38 Westcliffe Road, Southport, Merseyside, PR8 2BT

01704568545

Care Type

Residential Care

Assessment date

17 February 2025

Provider

Lotus Care (Ellerslie Court) Limited

Beds

14 beds

How this home compares nearby

Of 47 care homes for older people within 5 miles, 47 are rated higher by CQC, none are the same and none are lower.

1 of these nearby homes has been inspected more recently than this one.

Based on CQC ratings, updated 23 October 2026. How we compare homes | See the nearby homes

Rating history

GoodOct 2017
InadequateJul 2025

Rating dropped from Good to Inadequate in 2025.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Lotus Care (Ellerslie Court) Limited runs in England.

Average care home fees in the North West: £882 a week for residential care and £1,196 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Ellerslie Court

Ellerslie Court is a residential care home in Sefton, providing accommodation and personal care for adults, including people living with dementia. Details of the most recent CQC inspection are set out below.

Ellerslie Court provides accommodation and personal care for up to 14 adults, including people living with dementia. The CQC rated the home inadequate and placed it in special measures after finding five breaches of legal regulations, covering safe care, staffing, consent, person-centred care and governance.

Inspectors found unsafe environments, unaddressed fire risk actions, poor medicines management and insufficient staffing with little supervision. Care plans were outdated and consent under the Mental Capacity Act was not properly obtained. Families described staff as friendly, but raised concerns about agency turnover, slow call bell response, and a lack of meaningful activities.

Source: CQC assessment, 17 July 2025

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 14 places — this is not a vacancy count
Registration checked: Registered · PR8 2BT

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Inadequate.

Assessment published 17 July 2025. Assessment date recorded: 17 February 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 17 July 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 26 February to 27 March 2025. Ellerslie Court is a care home providing accommodation and personal care for up to 14 adults of all ages, some of whom are living with dementia. At the time of our assessment, there were 13 people living at the home. This assessment was carried out due to emerging risk.
We found 5 breaches of the legal regulations relating to safe care and treatment of people, person centred care, consent, staffing, and governance. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a time framewithin which providers must improve the quality of the care they provide.
People were not consistently provided with safe care and treatment. The provider failed to listen to safety concerns, did not investigate or report incidents, and missed opportunities to learn and improve practices. They did not always share concerns with relevant authorities. The environment was unsafe, with outstanding fire risk assessment actions not addressed. Staffing levels were insufficient, and staff lacked regular supervision. Infection prevention and control (IPC) practices were ineffective, and medicines were not managed or administered safely. Care plans and risk assessments were outdated. The provider did not comply with the Mental Capacity Act 2005, failing to obtain proper consent for people. People were not consistently treated as individuals or given person-centred care. There was a lack of meaningful activities, low staff morale, poor leadership, and ineffective governance systems that failed to assess, monitor, or improve service quality.
We have asked the provider for an action plan in response to the concerns found at this assessment.

Safe: Inadequate
Effective: Inadequate
Caring: Requires Improvement
Responsive: Requires Improvement
Well-led: Inadequate

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Ellerslie Court's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Ellerslie Court, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Ellerslie Court, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Ellerslie Court's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees