Elizabeth House

68 Island Road, Upstreet, Canterbury, Kent, CT3 4DD

01227860516

Care Type

Residential Care

Inspection date

18 February 2021

Provider

Cooper Tarry Partners LLP

Beds

22 beds

About Elizabeth House

Elizabeth House is a residential care home in Kent. Further details on the CQC's most recent findings are set out below.

Elizabeth House provides residential care to up to 22 people, most of whom live with Korsakoff's syndrome and have experienced alcohol dependence. At the time of inspection, 20 people were living at the service. Staff offered constant reassurance and information about health measures to ease anxieties and help residents understand necessary precautions.

Recognizing that residents' health conditions could affect their short-term memory, staff tailored their support accordingly. Staff had received training in the use of personal protective equipment and applied it appropriately to keep residents safe.

Source: CQC inspection report, 18 March 2021

Specialist Care

DementiaMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 22 places — this is not a vacancy count
Registration checked: Registered · CT3 4DD

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 14 September 2019. Latest inspection date recorded: 18 February 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Elizabeth House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Elizabeth House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Elizabeth House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Elizabeth House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees