Eastcotts Care Home with Nursing

Eastcotts Care Home with Nursing provides nursing care for up to 59 people near Haverhill, and had 48 residents at the time of assessment. The CQC rated the service Requires Improvement overall, finding two breaches of regulation relating to safety and governance. Inspectors identified unfixed wardrobes, unmitigated fire safety risks, and inconsistent care plans, alongside staff not always being effectively deployed or checked robustly, particularly agency workers.

Governance systems were not effective at spotting or resolving issues, though the provider responded positively once concerns were raised. Staff were experienced and well supported, and most residents spoke warmly of kind, caring staff, though some felt staff were stretched and task-focused rather than person-centred.