The Swallows Residential Care Home

The Swallows Residential Care Home provides personal care to 12 people aged 65 and over, with capacity for up to 16 residents. The service supports people living with dementia.

Inspectors found that residents, including those with dementia, were not always kept safe. The home's environment presented hazards, and infection control processes were poor. Medication management was inadequate, and fire safety measures were not properly considered. Staff had failed to identify, assess, or mitigate risks related to residents' health and care needs, leaving people vulnerable to harm. Leadership and governance arrangements did not provide sufficient assurance that the service was operating safely and protecting the people in its care.