Eastbourne House

The following is CQC's published account of its assessment, published 21 May 2026. References to “we” mean CQC. It describes findings at that time.

We carried out an assessment of this residential care home between 16 and 23 February 2026 with final feedback given on 9 March 2026. We visited because the service had an aged rating and required a full review of quality and safety under our new assessment approach. The home provides care and support for older people, including people living with dementia.

The provider had not only maintained a good standard of care since our last inspection but continued to improve. At this inspection we found the service was providing an exceptional level of person-centred care. The environment was warm, welcoming and homely. People told us staff were especially kind and supportive, and we saw consistently positive interactions during our visit. People said they felt safe living at the home, and relatives expressed confidence in the quality of care and leadership.

Staff worked extremely well together and showed dedication to supporting people to live meaningful, fulfilling lives. Activities were varied and inclusive, and staff encouraged people to take part in pastimes that mattered to them.

Mealtimes were calm, well organised and person‑centred. People described food as enjoyable and said there was plenty of choice. People who were at risk of malnutrition were given targeted support to promote good nutrition.

Leaders were visible and approachable. Staff told us they felt supported, and relatives said communication from managers was excellent.

The service was committed to continuous improvement. Staff described a strong learning culture where ideas were encouraged, and improvements embedded across the service. The provider maintained effective governance, and audits demonstrated a clear understanding of performance, risk and quality.