Doncaster Crisis Accommodation and Helpline

1 Imperial Crescent, Townmoor, Doncaster, South Yorkshire, DN2 5BU

01302329491

Care Type

Residential Care

Inspection date

30 January 2019

Provider

Rethink Mental Illness

Beds

5 beds

Rating history

GoodApr 2016
GoodMar 2019

Rated Good at every inspection since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Rethink Mental Illness, which runs 16 care homes in England: 11 rated Good and 5 Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Doncaster Crisis Accommodation and Helpline

Doncaster Crisis Accommodation and Helpline is a residential service in Doncaster offering short-term support for people experiencing mental health crises. Further detail on the CQC's findings for this service is set out below.

Doncaster Crisis Accommodation and Helpline provides short-term support for people experiencing mental health crises, with five beds currently funded to offer four places. People stay for a maximum of seven nights, and the service has supported over 150 people in the last year.

Staff deliver tailored support that treats people with respect and warmth, understanding their goals and aspirations. People receive care delivered with empathy by staff who demonstrate genuine understanding of their needs.

Source: CQC inspection report, 6 March 2019

Specialist Care

Mental healthYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 5 places — this is not a vacancy count
Registration checked: Registered · DN2 5BU

Registered care categories

Caring for adults under 65 yrs; Caring for children; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 6 March 2019. Latest inspection date recorded: 30 January 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Doncaster Crisis Accommodation and Helpline's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Doncaster Crisis Accommodation and Helpline, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Doncaster Crisis Accommodation and Helpline, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Doncaster Crisis Accommodation and Helpline's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees