Derby House

The following is CQC's published account of its assessment, published 27 November 2024. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 10 October and 15 October 2024. The service is a residential care home providing support and rehabilitation to younger adults and adults of all ages living with nursing needs, physical disabilities, acquired brain injuries and sensory disabilities. Medicines were managed and stored safely. There were enough staff on duty to be able to support people safely. Staff had extensive. The service was clean, and purpose built to a high standard to ensure people’s physical needs were catered for. Incident and accidents were scrutinised and analysed to ensure any learning opportunities were highlighted. Staff worked with multi-disciplinary teams (MDT) to ensure people were supported throughout their rehabilitation journey. Risk assessments were reviewed and people were part of this process using their preferred communication method. Peoples physical and mental health was monitored by staff and other members of the MDT team within Derby House. People were asked for consent, and any decisions were clearly recorded. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships. People were involved in decisions about their care. The service provided information in format people could understand. People knew how to give feedback. The service worked to eliminate discrimination. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. People with protected characteristics felt supported. Managers worked with the local community. The provider clearly took time to listen to staff as well as the people who lived at Derby House.