Coton House

55 Coton Road, Penn, Wolverhampton, West Midlands, WV4 5AT

01902339391

Care Type

Residential Care

Assessment date

28 May 2025

Provider

Coton Care Limited

Beds

29 beds

About Coton House

Coton House is a residential care home in Wolverhampton providing accommodation and personal care for older adults, including people living with dementia. The findings below set out what the CQC's most recent inspection found.

Coton House is a residential care home providing accommodation and personal care for older adults, including people living with dementia. Following an inspection prompted by concerns, the CQC rated the home Requires Improvement overall. Inspectors found that medicines were not always managed safely and that governance systems were not effective enough to identify and address these shortfalls.

On the positive side, the CQC found enough suitably trained and recruited staff who were kind, respectful and supported people's independence. People and relatives spoke positively about staff and the manager, felt safe, and said they could raise concerns confidently. The provider must now act on the breaches identified.

Source: CQC assessment, 3 September 2025

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 29 places — this is not a vacancy count
Registration checked: Registered · WV4 5AT

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 3 September 2025. Assessment date recorded: 28 May 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 3 September 2025. References to “we” mean CQC. It describes findings at that time.

We carried out this inspection on the 24 June 2025. This assessment was carried out in response to CQC receiving information of concern. The service is a residential care home registered to provide accommodation and personal to care for adults over 65 yrs and those living with Dementia. The provider’s systems were not always effective in ensuring people received safe care and treatment. Systems to review and monitor medicines were not effective and did not ensure medicines were administered safely. The provider had systems in place to assess people’s needs and develop care plans, but these were not always effective. There were enough safely recruited staff to support people safely and they had received training and were supported in their role. Staff worked with other agencies to support people and understood how to safeguard people from abuse. Staff worked flexibly to support people and helped to maintain their health and wellbeing. Staff supported people to make choices and decisions about their care and remain as independent as possible. Staff were kind and caring and treated people with respect and dignity. The provider was in breach of the legal regulations relating to safe care and treatment and governance systems. We have asked the provider for an action plan in response to the concerns found at this inspection.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Coton House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Coton House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Coton House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Coton House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees