Connect House

8A Riber Crescent, Basford, Nottingham, NG5 1LP

01159245467

Care Type

Nursing Care

Assessment date

16 February 2024

Provider

Medina Connect Ltd

Beds

74 beds

About Connect House

Connect House is a nursing home in Nottingham, providing care and support to older people and people living with dementia. Full details of the CQC's most recent findings are set out below.

Connect House is a care home providing personal care and support to older people and people living with dementia, supporting 69 people at the time of assessment. It is rated Requires Improvement overall by the CQC.

Inspectors found people felt safe, staff understood their needs, and the home was clean, with medicines managed safely. However, people were not always involved in decisions about their care, care plans or assessments, and some had limited choice over daily routines such as bedtimes, meaning social needs were not always fully met.

Source: CQC assessment, 26 June 2024

Specialist Care

DementiaLearning disabilitiesMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Facilities & Amenities

Dining RoomCommunal LoungeActivities Programme

Photographs of the home

Practical details from the provider

Shared spaces include Bettys Tea Shop, a quiet lounge and a conservatory.
The provider describes personalised bedrooms with en-suite facilities.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 74 places — this is not a vacancy count
Registration checked: Registered · NG5 1LP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Eating disorders; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 26 June 2024. Assessment date recorded: 16 February 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 26 June 2024. References to “we” mean CQC. It describes findings at that time.

Connect House is a ‘care home’ providing personal care and support to older people and people living with dementia. At the time of the assessment, the service was supporting 69 people with their personal care needs. Connect House was last rated Requires Improvement (published 25 November 2019). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 15 May 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at 14 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Infection prevention and control; Medicines Optimisation; Assessing needs; Delivering evidence-based care and treatment; Consent to care; Kindness, compassion, and dignity; Independence, choice, and control; Responding to people’s immediate needs; Person-centred care; Governance, management and sustainability and Learning, improvement, and innovation. We assessed some but not all quality statements at this visit which means we use the ratings from the previous inspection to rate the key questions safe, effective, caring, responsive and well-led.

Safe: Good
Effective: Requires Improvement
Caring: Good
Responsive: Requires Improvement
Well-led: Good

Questions prompted by these ratings

Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?

These are questions for your visit, not a claim about conditions today.

Read Connect House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Connect House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Connect House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Connect House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees