Cloud House

50A Roycraft Avenue, Barking, Essex, IG11 0NU

Care Type

Residential Care

Inspection date

28 November 2023

Provider

Delrose House Limited

Beds

10 beds

Rating history

Requires ImprovementJun 2016
Requires ImprovementMar 2017
GoodAug 2018
GoodDec 2023

Improved from Requires Improvement to Good in 2018.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Delrose House Limited, which runs 2 care homes in England: 2 rated Good.

Average care home fees in London: £1,189 a week for residential care and £1,513 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Cloud House

Cloud House is a residential care home in Barking and Dagenham, supporting adults with mental health conditions, learning disabilities, or substance misuse problems. Details of the Care Quality Commission's most recent findings are set out below.

Cloud House is a 10-bedded service for people with mental health conditions, learning disabilities, or substance misuse problems. At the time of inspection, there were nine people using the service. The home aims to provide respect, equality, dignity, and support that promotes people's choices and independence, with good access to local communities.

Source: CQC inspection report, 14 December 2023

Specialist Care

Learning disabilitiesMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 10 places — this is not a vacancy count
Registration checked: Registered · IG11 0NU

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 14 December 2023. Latest inspection date recorded: 28 November 2023.

Safe: Good
EffectivePublished 15 August 2018: Good
CaringPublished 15 August 2018: Good
ResponsivePublished 15 August 2018: Good
Well-led: Good

Read Cloud House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Cloud House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Cloud House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Cloud House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees