Cliff Court Care Home

The following is CQC's published account of its assessment, published 4 March 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 7 January to 3 February 2025. The service is a residential care home providing support to older people living with dementia. The provider of the service was also the registered manager. We have referred to them throughout the report as the provider. People were protected from the risk of abuse, harm or discrimination. Their medicines were managed safely. Staff knew people well and understood the care and support required. There were enough staff who had been safely recruited and received ongoing training and support. People were supported to maintain good health. Staff ensured they received support from appropriate health and social care professionals when they needed it. People were treated with kindness and compassion. Staff protected their privacy and dignity. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing. There was a positive culture at the service. The provider and staff were committed to improving and developing the service for the benefit of the people who lived there. We found improvements were needed in some aspects of the service. This included record keeping, aspects of risk management relating to people and the environment. There was an activity program, however we asked the provider to review the activities provided to ensure they were meaningful to each person. Decision specific mental capacity assessments were not in place. The provider told us work had commenced to address these issues.