Cleveland House Care Home

Cleveland House Care Home provides personal care for older people, focusing on individualised support that reflects residents' wishes and preferences. Inspectors found strong leadership driving continuous improvement, with staff well trained and recruited safely. Medication was managed safely, nutrition was good, and a wide range of inclusive activities were on offer.

Previous concerns around infection control and management oversight had been resolved, and the provider was no longer in breach of regulations. Feedback from residents and relatives was consistently positive, describing kind, respectful care. One relative said, "It is not a care home, it is a home.