Choices Housing Association Limited - 17 Norton Avenue

Stanfields, Stoke On Trent, Staffordshire, ST6 7ER

01782819870

Care Type

Residential Care

Inspection date

6 June 2018

Provider

Choices Housing Association Limited

Beds

6 beds

Rating history

GoodJan 2015
Requires ImprovementMar 2017
GoodJul 2018

Improved from Requires Improvement to Good in 2018. CQC has rated this home 3 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Choices Housing Association Limited, which runs 12 care homes in England: 1 rated Outstanding and 11 Good.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Choices Housing Association Limited - 17 Norton Avenue

Choices Housing Association Limited - 17 Norton Avenue is a residential care home in Stoke-on-Trent, offering accommodation with personal care. Further detail on the provider's most recent inspection findings is set out below.

Choices Housing Association Limited at 17 Norton Avenue provides accommodation with nursing or personal care for residents. During the unannounced inspection, inspectors found that the provider had successfully addressed previous compliance issues identified in their last assessment. The home is no longer in breach of regulations and has implemented the improvements outlined in their action plan, demonstrating commitment to meeting legal requirements for care provision.

Source: CQC inspection report, 28 July 2018

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · ST6 7ER

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 28 July 2018. Latest inspection date recorded: 6 June 2018.

Safe: Good
Effective: Outstanding
Caring: Good
Responsive: Good
Well-led: Good

Read Choices Housing Association Limited - 17 Norton Avenue's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Choices Housing Association Limited - 17 Norton Avenue, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Choices Housing Association Limited - 17 Norton Avenue, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Choices Housing Association Limited - 17 Norton Avenue's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees