Cheverells Care Home

Limers Lane, Northam, Bideford, Devon, EX39 2RG

01237472783

Care Type

Residential Care

Assessment date

31 July 2025

Provider

Cheverells Care Limited

Beds

38 beds

About Cheverells Care Home

Cheverells Care Home is a residential care home in North Devon, offering accommodation and personal care for older people. Further details on the most recent CQC findings are set out below.

Cheverells Care Home, in North Devon, provides accommodation with nursing and personal care for up to 38 people, with 36 people living there at the time of the assessment. Inspectors found the service had declined from its previous good rating to requires improvement, with breaches identified around safe care and treatment, staffing and governance. Concerns centred on infection prevention control, medicines management and insufficient oversight to monitor quality effectively.

Despite this, the CQC found a friendly, relaxed atmosphere, with staff treating people respectfully and understanding their individual needs. People and relatives described staff as kind and caring, and felt safe and well supported, with management seen as approachable. Thorough pre-admission assessments and good joint working with health professionals were also noted.

Source: CQC assessment, 7 January 2026

Specialist Care

Older peoplePhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 38 places — this is not a vacancy count
Registration checked: Registered · EX39 2RG

Registered care categories

Caring for adults over 65 yrs; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 7 January 2026. Assessment date recorded: 31 July 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 7 January 2026. References to “we” mean CQC. It describes findings at that time.

Cheverells Care Home is a residential service located in North Devon. They are registered to provide accommodation for persons who require nursing or personal care for up to 38 people. At the time of this assessment, there were 36 people living at the service. We assessed all quality statements under the five key questions of safe, effective, caring, responsive and well-led. Date of on-site assessment visits,30 September 2025 and 1 October 2025. Further review of documents took place off site, 7 until 30 October 2025. Our Expert by Experience spoke by phone with people and their relatives living at Cheverells Care Home on 2 October 2025
At our last inspection, Cheverells Care Home was rated good (published June 2018). At this assessment, we found 3 breaches of the legal regulations in relation to safe care and treatment, good governance and staffing. The home is now rated requires improvement.
This assessment was unannounced due to concerns around infection, prevention and control, management oversight and staffing.
The service has a registered manager who is also the nominated individual. During the assessment we identified areas of risk associated with monitoring infection, prevention and control, the safe administration of medicines, staffing and management oversight. The systems and processes in place were not always sufficient to effectively monitor the quality of the service.
However, detailed assessments were completed with people, and their relatives, prior to people starting to use the service. Records included information about people’s health conditions, and staff worked well with health and social care professionals. Assessments of people’s capacity, and Deprivation of Liberty Safeguards (DoLS) applications were made where required.
There was a friendly and relaxed atmosphere throughout the home. We observed staff supported people in an unhurried and respectful way. Staff were friendly, polite and pleasant. They treated people with empathy and compassion and spoke fondly about the people they supported. People’s individuality and personal, cultural, social and religious needs were understood, valued and respected.
We have identified breaches of regulation at this assessment in relation to safe care and treatment, staffing and governance.
We have asked the provider for an action plan in response to the concerns found during this assessment.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Cheverells Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Cheverells Care Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Cheverells Care Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Cheverells Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees