Chelfham House Residential Home

Chelfham House provides care and support for older people, some living with dementia, with capacity for 41 residents. The home has established strong infection control practices, including well-documented cleaning routines with additional cleaners covering seven days a week. Staff receive training in infection control and personal protective equipment use, with PPE stations positioned throughout the home for easy access.

The provider maintains a testing regime for both staff and residents in line with government guidance.

Relatives praised the home's approach to safety, with one commenting that staff ask for proof of COVID testing and vaccination status before visits, and are "very helpful and make sure there is PPE for us to use. " Visiting arrangements are managed through a booking system, though the registered manager remains flexible for families with relatives receiving end-of-life care. People are supported to have visits in their own rooms or in a summer house, balancing connection with family and friends against protective measures.