Charlotte James Nursing Home

Oakhurst, Shobnall Road, Burton-on-trent, DE14 2BB

01283569417

Care Type

Nursing Care

Inspection date

24 January 2023

Provider

HAS Complete Care Ltd

Beds

36 beds

About Charlotte James Nursing Home

Charlotte James Nursing Home is a nursing home in Staffordshire. Details of the CQC's most recent findings are set out below.

Charlotte James Nursing Home provides personal and nursing care to up to 28 people, predominantly older adults with complex physical and mental health needs, across two floors. At inspection, 27 people were using the service. The home has effective safeguarding systems in place and employs sufficient staff who are safely recruited.

People's risks are assessed and monitored, medicines are managed safely, and infection prevention and control processes are well-established. Staff receive training to meet individual needs and support people to maintain healthy diets.

The service works effectively with other health and social care organisations to provide consistent care. People are supported to access healthcare services in a safe, clean and well-maintained environment. Staff are passionate about treating people well, respecting equality and diversity, and supporting people to have maximum choice and control over their lives in the least restrictive way possible.

Lessons are learnt when things go wrong.

Source: CQC inspection report, 22 February 2023

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 36 places — this is not a vacancy count
Registration checked: Registered · DE14 2BB

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 22 February 2023. Latest inspection date recorded: 24 January 2023.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Charlotte James Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Charlotte James Nursing Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Charlotte James Nursing Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Charlotte James Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees