Charlotte House

Charlotte House provides nursing and personal care to 64 residents aged 65 and over across two floors, with capacity for up to 73 people. The home has made improvements since the last inspection, with risks to residents identified and managed effectively. Medicines are administered safely, and infection control measures are in place to prevent cross-infection. Staff wear appropriate personal protective equipment and maintain cleanliness throughout the home.

Residents report feeling safe and receive support from kind, caring staff who treat them with dignity and respect as individuals. The provider has robust recruitment systems to ensure staff are safely recruited, and staff demonstrate good knowledge of safeguarding systems to protect people from abuse.