Carlton House Rest Home Limited

15 Barton Court Road, New Milton, Hampshire, BH25 6NN

01425612218

Care Type

Residential Care

Inspection date

11 October 2022

Provider

Carlton House Rest Home Limited

Beds

40 beds

About Carlton House Rest Home Limited

Carlton House Rest Home is a residential care home in Hampshire, offering care for older people, including those living with dementia. Further details on the service and its recent inspection findings are set out below.

Carlton House provides residential and nursing care for up to 40 older people, including those living with dementia. Located near a town centre in an adapted building spread across three floors, it offers private bedrooms and shared living spaces with accessible outdoor areas. At inspection, 29 people were using the service.

People enjoyed living at the home and felt safe. The premises were clean with infection prevention and control measures in place, though some practices required strengthening to fully align with current guidance. Improvements were needed in several areas to ensure the service consistently met expected standards.

Source: CQC inspection report, 3 December 2022

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 40 places — this is not a vacancy count
Registration checked: Registered · BH25 6NN

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 3 December 2022. Latest inspection date recorded: 11 October 2022.

Safe: Requires improvement
EffectivePublished 8 July 2021: Good
CaringPublished 29 January 2020: Good
ResponsivePublished 29 January 2020: Good
Well-led: Good

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?

These are questions for your visit, not a claim about conditions today.

Read Carlton House Rest Home Limited's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Carlton House Rest Home Limited, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Carlton House Rest Home Limited, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Carlton House Rest Home Limited's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees