Carers Choices

The White House, Kiln Road, Benfleet, Essex, SS7 1BU

01268881130

Care Type

Residential Care

Inspection date

19 July 2018

Provider

Carers Choices

Beds

2 beds

About Carers Choices

Carers Choices is a residential care service based in Essex, providing support to people through short-term respite and home-based care arrangements. The findings below set out what the CQC observed at its most recent inspection.

Carers Choices provides short-term respite care, domiciliary care and home support to people living in their own homes across Southend, Rochford, Rayleigh, Castle Point, Basildon, Maldon and surrounding areas. At inspection, 48 people were using the service, with 15 receiving regulated activities. The service maintained its good rating, with evidence continuing to support this assessment and no serious risks or concerns identified.

A registered manager was in post at the time of inspection.

Source: CQC inspection report, 11 August 2018

Specialist Care

Learning disabilitiesMental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Domiciliary care service
Registered capacity: 2 places — this is not a vacancy count
Registration checked: Registered · SS7 1BU

Registered care categories

Learning disabilities; Mental health conditions; Services for everyone.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 11 August 2018. Latest inspection date recorded: 19 July 2018.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Carers Choices's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Carers Choices, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Carers Choices, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Carers Choices's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees