Cann House Care Home

The following is CQC's published account of its assessment, published 10 April 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 21 January to 29 January 2025. Cann House is a care home registered to provide personal and nursing care for a maximum of 62 people. There were 46 people living at the service at the time of our assessment. This assessment was prompted by concerns we received about the service. Our overall rating for this service has changed to requires improvement. The systems in place to monitor the quality of the service and the care people received were not always robust or effective. Risks to people were not always being managed well, and care plans did not always contain enough information to guide staff. Care plans were not always up to date or reflective of people’s needs. Improvements were needed to ensure all medicines were managed in a safe way. Risks associated with the environment people lived in had not always been identified which put people at risk of harm. Staff had not ensured people’s rights were protected in line with the Mental Capacity Act 2005. However, staff were recruited safely and received training. Staff told us they enjoyed working at the service and they felt supported, listened to and involved. The service was clean and infection prevention and control procedures were followed. There were safeguarding procedures in place to protect people. The provider was in breach of the legal regulations relating to people’s safe care and treatment, including medicines management and governance systems. We have asked the provider for an action plan in response to the concerns found at this assessment.