Burlington Villa

Burlington Villa is a care home providing personal care to older people and people living with dementia, supporting eight people at the time of assessment. Overall, the CQC rated the service Requires Improvement, though the safety of the service was rated Good. People said they felt safe, and staff understood safeguarding procedures and were confident raising concerns.

Inspectors found some care plans lacked sufficient detail, though management had already identified this and were making improvements. Staffing levels were adequate, though management felt more staff would benefit people. Staff described a recent management change that had improved the quality of care, and found leadership approachable and supportive.