Brook Lodge Care Home

Brook Lodge Care Home, in Essex, provides accommodation and personal care for up to 66 people, including older people and those living with dementia. It currently requires improvement overall. The CQC found breaches relating to safe care and governance, with medicines not always managed safely, inconsistent incident recording, and gaps in reviewing care plans and repositioning people at risk of skin damage.

Staffing levels had mixed feedback, with high use of temporary staff affecting continuity, and staff supervision was inconsistent. Inspectors found staff treated people with kindness, though communication and activities were also seen as areas needing improvement. The service was receiving support from the local authority and healthcare partners to help drive progress.