Brook House

2 Brookfield Close, Ottershaw, Chertsey, Surrey, KT16 0JL

03005555222

Care Type

Nursing Care

Inspection date

23 January 2020

Provider

Surrey and Borders Partnership NHS Foundation Trust

Beds

4 beds

About Brook House

Brook House is a nursing home in Surrey providing support for people with learning disabilities and autism. The findings below set out what CQC observed during their most recent inspection.

Brook House accommodates up to four people with learning disabilities and autism, each with their own self-contained bedsit comprising a lounge, dining area, kitchenette, bathroom and bedroom. At the time of inspection, four residents were living at the service. The home is designed to enable residents to live full, meaningful lives with control and choice over their daily activities and support.

Staff work to help people achieve the best possible outcomes and maintain independence within a supportive environment tailored to individual needs.

Source: CQC inspection report, 13 February 2020

Specialist Care

DementiaLearning disabilitiesMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 4 places — this is not a vacancy count
Registration checked: Registered · KT16 0JL

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 13 February 2020. Latest inspection date recorded: 23 January 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Brook House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Brook House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Brook House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Brook House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees