Brent Cottage

Admirals Walk, Hoddesdon, Hertfordshire, EN11 8AB

01992467450

Care Type

Residential Care

Inspection date

22 April 2023

Provider

ROCCS Residential Community Care Services Limited

Beds

5 beds

About Brent Cottage

Brent Cottage is a small, homely care home in Hertfordshire, offering a warm and familiar setting for residents and peace of mind for the families who love them. With only a handful of residents, it has the kind of close-knit atmosphere that can make a real difference to everyday life. Families considering care for a loved one will find a home where getting to know each person genuinely matters.

Brent Cottage is a residential care home providing accommodation and personal care for up to 5 people in an adapted house with separate bedrooms and shared communal areas. At the time of inspection, 5 people were living at the service. Staff enabled people to access specialist health care support in the community and administered prescribed medicines safely, having received appropriate training.

The environment and cleanliness had improved, and people were able to personalise their rooms.

However, people were not always able to spend their time freely without pressure from others, and were not consistently supported to have maximum choice and control of their lives. While staff supported people in the least restrictive way possible and in their best interests, with policies and systems reflecting this practice, improvements were needed in supporting longer-term aspirations. Care plan information promoted equality and diversity in people's support.

Source: CQC inspection report, 9 June 2023

Specialist Care

Learning disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 5 places — this is not a vacancy count
Registration checked: Registered · EN11 8AB

Registered care categories

Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 9 June 2023. Latest inspection date recorded: 22 April 2023.

Safe: Requires improvement
Effective: Requires improvement
Caring: Requires improvement
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Brent Cottage's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Brent Cottage, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Brent Cottage, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Brent Cottage's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees