England

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Bilton Hall Nursing HomeNorth Yorkshire

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Rated:Requires ImprovementNursing

Bilton Hall Nursing Home

Bilton Hall Drive, Harrogate, North Yorkshire, HG1 4DW

01423869131

Care Type

Nursing Care

Assessment date

18 April 2024

Provider

Ultimate Care Limited

Beds

60 beds

How this home compares nearby

Of 23 care homes for older people within 5 miles, 19 are rated higher by CQC, 4 are the same and none are lower.

4 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodMar 2016
GoodJun 2018
Requires ImprovementDec 2021
Requires ImprovementMay 2022
Requires ImprovementAug 2024

Rating dropped from Good to Requires Improvement in 2021.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Ultimate Care Limited, which runs 4 care homes in England: 1 rated Good and 3 Requires Improvement.

Average care home fees in Yorkshire and the Humber: £907 a week for residential care and £1,287 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Bilton Hall Nursing Home

Bilton Hall Nursing Home is a nursing home in North Yorkshire, providing care for people with a range of nursing needs. Details of the most recent CQC inspection are set out below.

Bilton Hall Nursing Home provides nursing care for people with a range of needs. The CQC rated the service requires improvement overall, following concerns about governance and record keeping. Staffing had improved since the last inspection, though people gave mixed feedback about the use of agency staff, and inspectors found permanent staff were kind, caring and attentive.

People said they felt safe and comfortable raising concerns, and relatives were generally satisfied with care and medical support. Feedback on food was mixed and the lunchtime experience needed improvement, which the provider had already begun addressing. A new manager and deputy manager were in post, and the provider was asked for an action plan to address the shortfalls found.

Source: CQC assessment, 30 August 2024

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 60 places — this is not a vacancy count
Registration checked: Registered · HG1 4DW

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 30 August 2024. Assessment date recorded: 18 April 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 30 August 2024. References to “we” mean CQC. It describes findings at that time.

We carried out our onsite assessment on 25 April, 1 May and 7 May 2024. Offsite assessment activity started on 7 May 2024 and ended on 21 May 2024. The last rating for the service was requires improvement (report published 31 May 2022). At the last inspection, the provider was in breach of regulation regarding staffing. At this inspection, some improvements had been made and the provider was no longer in breach regarding staffing. However, a new breach had been identified around governance and record keeping. The provider took steps to address these issues following our feedback. We have asked the provider for an action plan in response to the concerns found at this assessment.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Bilton Hall Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Bilton Hall Nursing Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Bilton Hall Nursing Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Bilton Hall Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees