Berkeley Lodge

Berkeley Lodge is a 65-bedded care home providing accommodation and personal or nursing care to older people and those living with dementia. The three-storey building features communal lounges, dining areas, and an accessible garden, with 61 residents at the time of inspection. The service had introduced an online booking system for visits that was well-received by residents and families, whilst still allowing people to telephone to arrange visiting times if they preferred. Clear information about visiting requirements, personal protective equipment, testing, and isolation procedures was available on the provider's website, with visitors asked to sign a concise, large-print summary confirming their understanding upon entry. The provider demonstrated awareness of the pressures experienced by staff and managers during the pandemic, offering dedicated wellbeing support across their group of homes and arranging reflective sessions for managers.