Bentley House

Pegs Lane, C, Hertford, Hertfordshire, SG13 8EG

01992515600

Care Type

Nursing Care

Inspection date

11 June 2021

Provider

Signature of Hertford (Operations) Limited & Signature Senior Lifestyle Operations Ltd

Beds

90 beds

About Bentley House

Bentley House is a nursing home in Hertfordshire, providing care for older people, including those living with dementia. Further details on the service can be found in the findings below.

Bentley House is a residential care home providing personal and nursing care to people aged 65 and over, including those living with dementia. The service can support up to 90 people across six floors in a purpose-built building. Each floor has adapted facilities to accommodate people requiring nursing, dementia, and residential care.

At the time of inspection, 60 people were living at the home.

Staff reported concerns about staffing levels, indicating there were not enough staff deployed to support people adequately. Risk assessments were noted as a concern area during the inspection.

Source: CQC inspection report, 13 July 2022

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 90 places — this is not a vacancy count
Registration checked: Registered · SG13 8EG

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 13 July 2022. Latest inspection date recorded: 11 June 2021.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?

These are questions for your visit, not a claim about conditions today.

Read Bentley House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Bentley House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Bentley House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Bentley House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees