Bank House Care Home

Bank House Care Home is a residential care home providing personal care and support for up to 43 people, though 20 were using the service at inspection. The home is registered to provide nursing care but currently does not offer this service.

The home had not implemented robust governance systems to provide clear oversight and drive improvements. The provider had failed to employ and retain a registered manager, which meant consistent management and leadership were not established—a requirement of their registration. Additionally, serious health and safety concerns remained unaddressed, affecting the safety and protection of people using the service.