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Avenues South East - 320 Hempstead RoadMedway

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Rated:GoodResidential

Avenues South East - 320 Hempstead Road

320 Hempstead Road, Gillingham, Kent, ME7 3QH
01634365201
Care Type

Residential Care

Inspection date

7 February 2017

Provider

Avenues South East

Beds

5 beds

Rating history

  1. GoodFeb 2015
  2. GoodMar 2017

Rated Good at every inspection since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Avenues South East, which runs 8 care homes in England: 6 rated Good and 2 Requires Improvement.

  • How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Avenues South East - 320 Hempstead Road

Avenues South East, on Hempstead Road in Medway, is a residential care home for people with learning disabilities, autism and limited verbal communication. The findings below set out the CQC's most recent assessment of the service.

Avenues South East provides residential care and support for four people with learning disabilities, autism and limited verbal communication. The service maintains a Good rating across all domains.

People are kept safe through appropriate protections against potential hazards. Staff demonstrate attentiveness to residents' wellbeing and dignity, supporting them with their personal care needs and encouraging meaningful engagement in community activities. The home values each resident's individuality and works to understand their specific communication needs and preferences.

Residents and their families speak positively of the care provided, with families noting that their loved ones are happy and settled at the home. Staff foster positive relationships with residents and work collaboratively with external professionals to ensure comprehensive, person-centered support.

Source: CQC inspection report, 21 March 2017

Specialist Care

Learning disabilitiesPhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service
Care home service without nursing
Registered capacity
5 places — this is not a vacancy count
Registration checked
Registered · ME7 3QH

Registered care categories

Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 21 March 2017. Latest inspection date recorded: 7 February 2017.

Safe
Good
Effective
Good
Caring
Good
Responsive
Good
Well-led
Good

Read Avenues South East - 320 Hempstead Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Avenues South East - 320 Hempstead Road, consider asking...

  1. 1.What happens if my relative's care needs increase significantly -- will they have to move?
  2. 2.How do you handle concerns or complaints from families?
  3. 3.What does the monthly fee cover and what will cost extra?
  4. 4.How do you keep families informed about their relative's day-to-day wellbeing?
  5. 5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Avenues South East - 320 Hempstead Road, look out for...

  1. 1.Do staff greet residents by name and stop to chat?
  2. 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
  3. 3.Does the home smell fresh and feel clean without being clinical?
  4. 4.Do residents look comfortable and at ease, or anxious and withdrawn?
  5. 5.Does the manager answer your questions openly or deflect?

Could the NHS fund Avenues South East - 320 Hempstead Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Location

320 Hempstead Road, Gillingham, Kent, ME7 3QH

CQC Logo

Avenues South East - 320 Hempstead Road

CQC overall rating

Good

Inspection date: 7 February 2017

View full inspection report
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