PILS Care

Phoenix Road, Chatham, Kent, ME5 8RU

01634579505

Care Type

Residential Care

Inspection date

14 February 2020

Provider

Mrs Della Averley

Beds

3 beds

About PILS Care

PILS Care is a residential care home in Medway, providing personal care to adults with learning disabilities, some of whom also experience mental health problems. Details of the Care Quality Commission's most recent findings on the service are set out below.

Mrs Della Averley at 14 Phoenix Road is a residential care home providing personal care to adults with learning disabilities, some of whom also have mental health problems. The service currently supports two people and can accommodate up to four residents.

The home delivers person-centred support designed to enable people to live full, meaningful lives with control, choice and independence. Staff provide planned and coordinated care tailored to each individual's needs and aspirations.

Source: CQC inspection report, 1 May 2020

Specialist Care

DementiaLearning disabilitiesOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 3 places — this is not a vacancy count
Registration checked: Registered · ME5 8RU

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 1 May 2020. Latest inspection date recorded: 14 February 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read PILS Care's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting PILS Care, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit PILS Care, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund PILS Care's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees