Ambleside

Ambleside, in Warwickshire, provides accommodation with personal or nursing care for up to 60 people, with 46 living there at the time of assessment. The CQC rated the home Requires Improvement overall, a decline from its previous Good rating, and found a breach of regulation relating to person-centred care. Care plans and risk assessments were not always personalised or kept up to date, and staff were not always available promptly when situations escalated.

Inspectors found people were mostly positive about the kind and caring staff team, and felt safe from abuse, but many had limited confidence their feedback was acted on. Decisions in people's best interests were not always recorded, and privacy and dignity were not consistently upheld. Managers were committed to improving the service but the CQC found more work was needed.