England

Ambassador HouseLuton

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

Ambassador House

31 Lansdowne Road, Luton, Bedfordshire, LU3 1EE

01582486244

Care Type

Residential Care

Inspection date

18 March 2021

Provider

BC&G Care Homes Limited

Beds

25 beds

How this home compares nearby

Of 21 care homes for older people within 5 miles, 1 is rated higher by CQC, 15 are the same and 5 are lower.

18 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 23 October 2026. How we compare homes | See the nearby homes

Rating history

GoodOct 2015
Requires ImprovementNov 2016
Requires ImprovementMar 2018
Requires ImprovementDec 2018
GoodDec 2019

Improved from Requires Improvement to Good in 2019. CQC has rated this home 5 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home BC&G Care Homes Limited runs in England.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Ambassador House

Ambassador House is a residential care home in Luton, providing accommodation and personal care for adults, including some living with dementia. Further details from the Care Quality Commission's most recent inspection are set out below.

Ambassador House provides accommodation and personal care for up to 25 people, some living with dementia. During inspection, 23 residents were present at the home. Staff and professionals follow safe entry and exit procedures, with plans in place to support relatives visiting in line with government guidance.

The home has protocols to isolate residents who test positive for COVID-19 or show symptoms of the virus.

Source: CQC inspection report, 14 April 2021

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 25 places — this is not a vacancy count
Registration checked: Registered · LU3 1EE

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 18 December 2019. Latest inspection date recorded: 18 March 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Ambassador House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Ambassador House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Ambassador House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Ambassador House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees