Crowley Care Homes Ltd - St Annes Care Home

St Annes Care Home, run by Crowley Care Homes Ltd, provides accommodation and personal care for older people. Inspectors found the service requires improvement overall, with five breaches of legal regulations covering safe care, nutrition, unsafe premises, person-centred support and governance. Risk assessments and care plans lacked detail, recruitment records had gaps, and some areas had deteriorated since the last inspection.

Feedback on staffing levels and complaint handling was mixed, and not everyone felt safe living there. People's religious and cultural needs, including diet, were not always met. Inspectors did note that staff treated people with kindness and respect, and supported their independence and access to healthcare.