Alexandra House

Alexandra Road, Parkstone, Poole, BH14 9EW

01202747001

Care Type

Residential Care

Assessment date

10 June 2024

Provider

Care South

Beds

58 beds

About Alexandra House

Alexandra House is a residential care home in Bournemouth, Christchurch and Poole, providing support for older people and those living with dementia. Details of the CQC's most recent findings are set out below.

Alexandra House is registered to support up to 58 people, including older people and those living with dementia. At the time of the assessment, 50 people were living at the home. The CQC found the service was performing well overall, with a rating of Good.

Inspectors found there were enough experienced, well-trained staff to meet people's needs safely. Risks were managed effectively through detailed, person-centred care plans, and people were actively involved in decisions about their care. Residents said they felt safe and were supported to maintain relationships and access a good range of activities.

Source: CQC assessment, 17 July 2024

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairments

Facilities & Amenities

En-suite RoomsGardenActivities ProgrammeDining RoomLibrary

Photographs of the home

Practical details from the provider

Bedrooms have en-suite facilities, with a choice of layouts and sizes.
The secure garden has wide, level pathways, raised flower beds and seating.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 58 places — this is not a vacancy count
Registration checked: Registered · BH14 9EW

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 17 July 2024. Assessment date recorded: 10 June 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 17 July 2024. References to “we” mean CQC. It describes findings at that time.

Alexandra House is registered to provide care and support for up to 58 people. There were 50 people living at the home during this assessment. Care is provided for older people some of whom are living with dementia. The assessment was carried out between 18 June and 19 June 2024. There were enough staff on duty to meet people’s needs. Staff were experienced and trained well. Staff knew how to support people in a person-centred way, which promoted their independence. Risks were managed effectively, and staff had clear guidance to follow which was contained within detailed care plans. People were actively involved in decision making about their care, and staff ensured people felt included . People’s views and preferences were communicated and acted upon. People were supported to maintain relationships that were important to them. They were empowered and encouraged to express their views and provide feedback.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Alexandra House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Alexandra House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Alexandra House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Alexandra House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees