Acer House Care Home

The following is CQC's published account of its assessment, published 25 February 2026. References to “we” mean CQC. It describes findings at that time.

This inspection took place between17 December 2025 and 08 January2026. Acer House Care The home provides personal care for up to 60 older people, including those living with dementia. At the time of the assessment, 57 people were living there.We assessed 33 quality statements across the key questions of safe, effective, caring, responsive and well-led. At this assessment the service has been rated Good.

The provider demonstrated a positive and inclusive culture, supported by effective governance and a stable, motivated management team. Leaders were proactive in driving improvements and maintaining compliance with regulatory requirements. They worked effectively with people, relatives, healthcare professionals and community organisations to achieve positive outcomes.

Staff received appropriate training and ongoing support and understood their responsibilities in keeping people safe. Risk management, infection prevention and control practices were satisfactory, and medicines were administered by trained and competent staff.

People’s needs were assessed face to face, and care plans were detailed, person-centred and reflective of individual preferences and routines. Staff supported people to remain active, socially engaged and emotionally well. The registered manager promoted equity of access within the service and the wider community, advocating on people’s behalf to achieve outcomes that mattered to them. Staff were skilled and confident in supporting people at the end of their lives, enabling those who wished to remain at the home to do so.