21 Lucerne Road

The following is CQC's published account of its assessment, published 4 July 2024. References to “we” mean CQC. It describes findings at that time.

21 Lucerne Road is a residential care home providing personal care to 3 adult men with a learning disability and/or autism and physical disabilities. The service can support up to 4 people. We carried out our on-site assessment on 16 and 30 April 2024. At the last inspection we found people did not always receive care in a safe environment and risks relating to people’s care had not always been fully assessed. At this inspection some progress had been made to improve the environment and the risk assessment process. We inspected the service following concerns raised about staffing levels. After this inspection the provider ensured there were enough staff to meet people's needs and keep them safe. The provider had improved the care planning process and after this inspection, the provider improved the auditing and monitoring processes. We need to monitor the effectiveness and sustainability of the improvements put in place to ensure they have become embedded. People were supported to have choice and control of their lives and the policies and systems in the service supported this practice. The service gave people care and support in a clean and hygienic home. People were encouraged to do as much as they wanted, to build and maintain their independent living skills. People were supported to see the healthcare professionals they needed to remain healthy. Staff supported people to make day to day decisions about their care and support and people were asked for consent and their preferences. Staff understood the best ways to communicate with people. Staff promoted equality and diversity and respected people's cultural needs. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. The registered manager and staff understood how to protect people from poor care and abuse. Staff understood people well and had worked with them for many years. People and those important to them, were involved in planning their care.