21 Lucerne Road

21 Lucerne Road is a residential care home providing personal care to up to 4 adults with a learning disability and/or autism and physical disabilities. Following concerns about staffing, the CQC found improvements had been made to risk assessments, care planning and staffing levels, though inspectors noted these changes needed time to become fully established and consistently monitored.

People and relatives spoke positively about feeling safe and well cared for, describing staff as kind and attentive. Staff supported people's independence, choices and dignity, and worked well with healthcare professionals. Overall, the service requires improvement, with leadership and responsiveness identified as areas still needing further development.