
About Murray House
Murray House is a care home for older people located in Kelso, in the Scottish Borders. Operated by Queens House (Kelso) Ltd, the home provides accommodation for up to 27 residents. At its most recent Care Inspectorate inspection in January 2026, Murray House achieved an average grade of Good, scoring 4.4 out of 6 on the regulator's quality scale, reflecting a consistent standard of care and service delivery.
The home offers general care for older people, supporting residents with a range of everyday needs in a comfortable and welcoming environment. With 27 beds, Murray House is a relatively small home, which can allow for a more personalised approach to care, where staff are able to build meaningful relationships with the people they support.
Kelso is a historic market town in the Scottish Borders, offering a pleasant setting for residents and convenient access for visiting family and friends from the surrounding area.
Care Inspectorate Grades
Care homes in Scotland are graded on a 6-point scale (1-6) across five key questions. Grades range from Unsatisfactory (1) to Excellent (6).
Location
Angraflat Road, Kelso, TD5 7NS
5 Questions to Ask on Your Visit
When visiting Murray House, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit Murray House, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
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